Suan M Taylor Kregel - Convergence Point Consulting

Founder & Principal Strategist

I am the "Mary Poppins" of business coaching— inspiring clients and teams to look openly and critically at business challenges, and collaborate meaningfully toward impactful solutions. Once solution owners are empowered to carry the work forward, I know my job is done.

As the founder and leader of Convergence Point Consulting (CPC), Suan equips businesses with the tools and confidence they need to thrive independently—long after she’s left the room.

With over 20 years of experience spanning diverse industries, Suan has earned a reputation as a trusted consultant in human-centered, ethical business design. Her expertise in business operations, loyalty program management, ethical incentive design, attribution modeling, and AI-informed strategies positions CPC as a powerful partner for driving sustainable growth and meaningful organizational change.

Suan’s multicultural, multi-ethnic upbringing has shaped her values and approach. Her mother, a Ghanaian entrepreneur and community leader, modeled resilience and business acumen. Her father, from a blue-collar family in Wisconsin, put himself through college, earning a degree in physics and teaching himself software development in the 90s. His journey into roles like software engineer and data architect—including building Experian’s first data warehouse—instilled in Suan the values of empathy, hard work, and ethical decision-making. These principles form the foundation of her consulting practice, shaping inclusive strategies that foster equity and operational excellence, ensuring businesses and their people thrive.

CPC partners with organizations across industries—including pharma, health insurance, healthcare, technology, and nonprofits—to develop scalable foundations for long-term success. While Customer Experience (CX) strategies are part of the CPC toolkit, Suan’s true focus is on aligning leadership, empowering teams, and driving growth through ethical business practices.

Businesses that partner with Suan and CPC gain more than a consultant; they gain a strategic advisor who not only addresses immediate challenges but also builds frameworks for lasting success. Suan’s proven track record of delivering impactful, scalable solutions has positioned her as a leader capable of transforming organizations from the inside out.

Clients by Industry:

Pharma & Biopharma:

Bristol-Myers Squibb
Amgen Pharmaceuticals
National Marrow Donor Program (formerly Be The Match)

Health Insurance & Healthcare:

United Health Group
United Health Care - Medicare Supplemental
Level2 - UHG Venture Company
Taylor & Mensah In-home Care

Consumer Goods & Food:

Kellogg Company
Colgate-Palmolive
Elmer's
Johnsonville Sausage
General Mills

Technology & SaaS:

Sony Corporation
We Sparkle

Health & Wellness:

Sankofa Swim International
V3 Center

Travel, Loyalty, & Hospitality:

Carlson Hotels Worldwide
Orbitz Travel
PLM's Club Premier

Nonprofit & Government:

Neighborhood Development Center
State of Minnesota - Hennepin County
State of Minnesota - Department of Human Services (MN DHS)